Customer Service Representative
Overview:
Western Pest Services is a premier provider of pest control solutions.
? Western Pest Services protects more than just homes and business in our areaThe homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brandGetting the job done with great services is what we are all aboutInternally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it funEstablished in 1928, we have a legacy of excellence and the stability of an industry leader.
We are currently seeking a seasonal Customer Service RepresentativeThis position would be located in our Cape May, NJ office
Responsibilities:
Our Customer Care / Service Representatives (CSR) are the link between our customers and our service techniciansAs a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operationsWhat Youll Be Doing:
Provide exceptional customer service and a quality experience to internal and external clients Prioritize, plan and complete daily tasks, special projects, and assignments Facilitate accounts receivable and collection efforts Manage administrative requests and tasks Provide proactive customer follow-up in a timely manner Deliver accurate service and sales information Maintain accurate records utilizing customer service software applications Respond to leads and referrals Partner with management to manage expectations and meet deadlines Assist in scheduling of service routes Produce accurate and timely reports Ensure that work is complete and results are satisfactory Assist in training of new team members as requested/needed Demonstrate strong attention to detail and accuracy What Were Looking For:
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experienceExcellent communication and problem-solving skills are crucial to our businessIf you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you
Qualifications:
High school degree or equivalent Must be 18 years of age Excellent phone etiquette and friendly, professional demeanor Strong organizational skills and ability to manage multiple priorities, i.
emulti-task Knowledge of MS Office environment with Word, Excel, and Outlook proficiency Knowledge of customer service principles and best practices Excellent written and verbal communication Ability to work in a high volume, fast paced environment Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers We require successful completion of background check and drug screen Salary Range:
$18-$20 per hourWant to learn more about working at Western Pest Services? Click Here! Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Estimated Salary: $20 to $28 per hour based on qualifications.
Western Pest Services is a premier provider of pest control solutions.
? Western Pest Services protects more than just homes and business in our areaThe homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brandGetting the job done with great services is what we are all aboutInternally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it funEstablished in 1928, we have a legacy of excellence and the stability of an industry leader.
We are currently seeking a seasonal Customer Service RepresentativeThis position would be located in our Cape May, NJ office
Responsibilities:
Our Customer Care / Service Representatives (CSR) are the link between our customers and our service techniciansAs a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operationsWhat Youll Be Doing:
Provide exceptional customer service and a quality experience to internal and external clients Prioritize, plan and complete daily tasks, special projects, and assignments Facilitate accounts receivable and collection efforts Manage administrative requests and tasks Provide proactive customer follow-up in a timely manner Deliver accurate service and sales information Maintain accurate records utilizing customer service software applications Respond to leads and referrals Partner with management to manage expectations and meet deadlines Assist in scheduling of service routes Produce accurate and timely reports Ensure that work is complete and results are satisfactory Assist in training of new team members as requested/needed Demonstrate strong attention to detail and accuracy What Were Looking For:
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experienceExcellent communication and problem-solving skills are crucial to our businessIf you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you
Qualifications:
High school degree or equivalent Must be 18 years of age Excellent phone etiquette and friendly, professional demeanor Strong organizational skills and ability to manage multiple priorities, i.
emulti-task Knowledge of MS Office environment with Word, Excel, and Outlook proficiency Knowledge of customer service principles and best practices Excellent written and verbal communication Ability to work in a high volume, fast paced environment Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers We require successful completion of background check and drug screen Salary Range:
$18-$20 per hourWant to learn more about working at Western Pest Services? Click Here! Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Estimated Salary: $20 to $28 per hour based on qualifications.
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